Contact Us
Last Updated: 28 August 2026
At TuWine (tuwine.com), we are committed to offering you premium wine storage solutions, including wine racks and glass holders. Whether you have questions about our products, wish to check the status of your order, have suggestions, or are experiencing any issues, we will be happy to help.
Your satisfaction is our absolute priority.
Contact Form
For any enquiry, you can use our contact form available on this page. We will respond within 1 to 2 business days.
Our Contact Details
| Contact Method | Details |
|---|---|
| By Email | service@tuwine.com |
| By Phone | +44 20 8916 3371 |
| By Post | 66 Westow St, London SE19 3RW, United Kingdom |
| Business Hours | Monday to Friday, 9:00 AM to 5:00 PM (UK time) |
Our Commitments to You
-
Premium Wine Storage: Every wine rack and glass holder in our range is carefully selected for quality, durability, and the proper care of your bottles.
-
Simple & Secure Shopping: We offer free UK delivery and secure payments via VISA and Mastercard.
-
Clear Returns Policy: In accordance with our Returns & Refunds Policy, you benefit from a 14-day cancellation period and a 14-day voluntary return option for eligible items. For full details, please refer to our Returns & Refunds Policy.
-
UK-Based Support: Our team is based in London and ready to assist you with any questions before or after your purchase.
Visit Our Store
If you are in London, you are welcome to visit us in person:
TuWine
66 Westow St, London SE19 3RW, United Kingdom
We look forward to welcoming you during our business hours.
Website Hosting Information
In accordance with legal requirements, we provide the following information about our website hosting provider:
-
Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
-
Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
-
Contact Number: +852-81207281
-
Email: support@shopline.com