Address:
Unit 2 Haudagain Retail Park, Great Northern Road, Aberdeen, AB24 2BQ, Scotland
Telephone:
+44 1224 062364
E-mail:
service@petscare-ltd.com
Business Hours:Monday to Friday, 9:00 AM to 5:00 PM (UK time)
Terms & Conditions
Welcome to PetsCare (petscare-ltd.com). This website is owned and operated by PETS & CARE LTD. Throughout the site, the terms “we”, “us” and “our” refer to PETS & CARE LTD. By accessing our site and/or purchasing our premium Natural Pet Beds or Pet Crates, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms & Conditions”, “Terms”).
Please read these Terms carefully before accessing or using our website.
1. Company Information & Governing Law
- Website Operator: This storefront is officially operated by PETS & CARE LTD (Company Registration Number: 14659680).
- Registered Office Address: Bm Centre, 11 St Martins Close, Winchester, Hampshire, United Kingdom, SO23 0HD
- Operational Store Address: Unit 2 Haudagain Retail Park, Great Northern Road, Aberdeen, AB24 2BQ, Scotland
- Governing Law: These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.
2. Online Store Terms & Product Pricing
- Product Catalog: We specialize in high-quality pet supplies, specifically focusing on the "Pet Bed Natural" and "Pet crate" categories. All product descriptions are as accurate as possible.
- Currency & Pricing: All prices displayed on our website are listed and processed strictly in British Pounds (GBP £). We reserve the right to modify prices or discontinue products at any time without prior notice.
3. Contract Formation & Order Acceptance
- Order Placement: A legally binding contract between you and PETS & CARE LTD is only established when we receive your payment and transmit an official Order Confirmation email to you.
- Right of Refusal: We reserve the right to refuse, limit, or cancel any order placed with us due to stock limitations, unexpected pricing inaccuracies, or suspected fraudulent activity.
4. Shipping, Delivery & Order Cut-off
- Order Cut-off Time: 2:00 PM (GMT/BST - London Time). Orders completed after 2:00 PM will be processed on the following business day.
- Handling & Transit Window: Our standard handling time is 1–2 business days (Monday to Friday). The domestic transit time across the United Kingdom is 2–5 business days (Monday to Friday).
- Total Delivery Expectation: The total estimated delivery timeframe is 3–7 business days from the checkout completion date.
5. Cancellations, Returns & Refunds
- 14-Day Return Window: Under the UK Consumer Rights Act, you have the right to return your purchase within 14 days from the date of delivery.
- Product Conditions: We accept only new products. To qualify for a refund, pet beds or crates must be entirely unopened, unused, and in their original intact packaging.
- Mailing Returns: All returns must be sent by mail using the pre-printed return label included inside your original shipping box. Parcels must be sent back to our operational hub: Unit 2 Haudagain Retail Park, Great Northern Road, Aberdeen, AB24 2BQ, Scotland.
- Processing Refunds: Validated refunds will be processed and credited back to your account within 3 days after passing our warehouse inspection. There are no restocking fees.
6. Accepted Payment Methods & Security
- Payment Restrictions: To maintain maximum transaction security, we exclusively accept VISA and Mastercard. No other alternative payment gateways (such as PayPal, American Express, or bank transfers) are integrated or supported on this platform.
- Card Authorization: You authorize us to charge the full order total to your designated card at the moment of order placement.
7. Website Hosting & Infrastructure Information
In strict compliance with transparency standards for international e-commerce operations, this storefront is securely hosted, supported, and operated via the technical architecture of our hosting infrastructure provider:
- Hosting Provider: SHOPLINE HOLDINGS LIMITED
- Registered Office Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
- Contact Information: +852-81207281 | support@shopline.com
8. Intellectual Property & Prohibited Uses
- All intellectual property, imagery, logos, code, and text on petscare-ltd.com belong exclusively to PETS & CARE LTD. Unauthorized distribution or copying is strictly prohibited.
- You are forbidden from using this site for any unlawful actions, injecting malicious tracking code, or disrupting the network stability hosted via SHOPLINE.
9. Customer Support Contact Details
If you have any questions or require professional assistance regarding our Terms & Conditions, please contact our support desk during standard business hours (Monday to Friday, 9:00 AM to 5:00 PM UK Time):
- Phone Support: +44 1224 062364
- Email Support: service@petscare-ltd.com
